Corona Virus

Update: 28/05/2020

Dear Patient,

We are delighted to announce that the dental authorities have now given approval for resumption of dental activities from Monday June 8, 2020.

Clearly the dispensing of dental care will require an enhanced level of safety to mitigate against the transmission of the Sars Cov-2 virus. Existing patients will know that at Norton Implants we have always taken cross-infection control very seriously, providing an enviable environment that boasts the highest standards of safety, utilizing as we do an industrial-grade reverse osmosis machine for our water supplies, a hospital-grade washer/disinfector and two full vacuum autoclaves. Our disinfection area complies closely with HTM-0105 regulations and is rigorously maintained and regularly serviced in accordance with the Care Quality Commission rules. Since the Pandemic we have added high quality hospital-grade certified HEPA air filtration systems to both surgeries, and this will further help to reduce the risk for viral particles to be suspended in the air and thus help in reducing the risk for virus transmission.

In addition to the above, at Norton Implants we are already very familiar with the routine use of PPE necessary for many of our oral surgery procedures and so patients can again feel confident and assured that they and our staff are well protected. However for aerosol generating procedures such as when using the turbine air-driven drills or ultrasonic handpieces for scaling, we will be donning enhanced PPE for the added safety of all and to make sure we remain in line with regulatory guidance.

Before any patients can be seen, they will need to complete the COVID-19 Triage form on this page at least two weeks before their appointment and submit it to us. This will allow us to verify your COVID-19 status and thus the level of risk posed to both you and the practice staff if you were to attend for treatment. No patient will be seen unless they complete this form first. It is also possible that we will require you to submit to a COVID-19 swab or antibody test prior to your appointment to help us determine your status, since for many, the disease is asymptomatic.

Initially we will need to see all those patients who have experienced emergencies during the lockdown period before we begin to work through the considerable backlog of patients who have been patiently waiting for us to re-open and who desperately want to continue with their essential treatment. This will undoubtedly result in the need for us to re-configure the diary, prioritize treatments and request that all patients remain flexible and understanding while we navigate our return to full services in the fullness of time.

When attending the practice we will be following our COVID-19 Standard Operating Procedures (SOP), a copy of which you can find by clicking the icon below and which is based on a thorough Risk Assessment specifically carried out for our practice, our patients and the way we work. This SOP sets out the protocols for when patients attend the practice, such as submitting to a temperature test, waiting outside or in your car until your appointment is due and so forth. The SOP is a very comprehensive document and not intended to be read in full by patients, but at the same time it will reassure you that we have taken into consideration all aspects of your journey through the practice, so feel free to read it all if you so wish.

Finally if you are a new patient and wish to plan for a future consultation or appointment, then please do use the enquiry form on the contact page or ring the surgery on 0207 486 9229, as we will certainly make an effort to see you at the earliest opportunity and want to welcome you to our world-renowned practice, where you will not only be assured of the safety described above but also the highest standard of dental implant care anywhere the world has to offer. This is a boast based on our 30-year reputation, one we fiercely protect and are very proud of.

With thanks for your co-operation and understanding.
Michael R. Norton BDS FDS RCS(Ed)


Standard Operating Procedures >>